Kirkburton Health Centre

Contact

01484 602040

5a Shelley Lane
Kirkburton
Huddersfield
West Yorkshire
HD8 0SJ

Location

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Reviews (23)

Inconsistent information from reception staff

April 29, 2022
Impossible to get through, when do get through you get wrong advice. E consult is a nightmare to find, and when found takes far too long to go through.
Anonymous

Reply from Kirkburton Health Centre

Thank you for your feedback.

Our telephone lines at the practice are extremely busy and we do appreciate the frustration.

In view of this, we have looked at how we can reduce the number of telephone calls and the queueing time at the practice.

We have recently installed a new telephone system with additional telephone lines. We have also recruited receptionists to support our existing reception team and the additional phone lines, appointments are also now available to book online.

With the recent recruitment of staff, if incorrect information has been given, we are keen to find out more information, so that we can share with our staff to avoid this happening again.

The online E Consult service does have a lot of questions that need to be answered. This is to ensure that we get the correct information from our patient so that the online request can be dealt with efficiently and safely.

Feedback is always important to us as this gives the practice an opportunity to improve the service that we provide for our patients.

Thank you


Provider responded

Unable to get appointments

October 4, 2021
Reception staff have a ‘couldn’t care less’ attitude. Red mole - ring back. Torn muscle - won’t see you.
Anonymous

Reply from Kirkburton Health Centre

Good afternoon,

All feedback is important to us so that I can look into this further I would need to have more details.

I would be grateful if the patient concerned would contact the surgery.

Thank you

Julie


Provider responded

Appointments fairly reasonable

January 22, 2020
Appointmentment fairly reasonable not usually waiting. Sent reminders.
Anonymous

Poor poor poor.

September 2, 2019
Ive explained and to no avail. I hope that your new current standing in the kirklees and calderdale survey will spark you into action...you managed to come 5234 out of 6859...well in the bottom quarter of GP surgaries.
Anonymous

Appointment

July 22, 2019
Can't get appointments had to wait 4 weeks. When you see the G.P it is fine no problems.. its just getting the appointment and they run late but I am prepared to wait.
Anonymous

This surgety continues to disappoint

May 2, 2019
This surgery continues to lack empathy and compassion for
Anonymous

Normally good

June 25, 2018
Overall normally don't have a problem, but recently referred for wrong thing so waited 3 months to be seen but now back to square one because it was the wrong place.
Anonymous

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July 20, 2016
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Anonymous

Great just sometimes a long wait

July 20, 2016
Great just sometimes a long wait
Anonymous

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July 20, 2016
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Anonymous