Kirkburton Health Centre Healthwatch Kirklees

Disappointed

October 5, 2022

I have been left feeling disappointed with the support from some of the doctors at the surgery.

Anonymous

Appointment booking system difficult

July 11, 2022

When I have tried to book on line it has said there are no appointments. If I am calling up for an on the day appointment it is because I need to be seen. I don't come often.

Anonymous

Helpful, flexible and understanding

July 11, 2022

They have been really helpful , flexible and understanding. The only thing that has been an issue is when I have had a diagnosis then when referred it has been something else. Directed very much to medication instead I would like a more holistic whole person approach, for example Talking therapies/ CBT.

Anonymous

Reply from Kirkburton Health Centre

Many thanks for your comments and feedback. I would be grateful if you can contact myself at the surgery so that we can obtain more details and investigate further.

Your feedback is very important to the practice to ensure we improve and deliver a safe caring service to all our patients.

Thank you
Julie
Practice Manager

Appointments

July 11, 2022

Phoning up at 8 am to be 15 th in the queue and then you hang on to be told there are no appointments left but you cannot book for the next day and have to go through the whole process again the next day. The standard answer is to be offered an appointment in 3 weeks, but sometimes you need one sooner than that . Staff can only do what they can do . I prefer the old system

Anonymous

Staff try their best

July 11, 2022

The staff try their best but it's the same old story with getting appointments. Having to ring up on a morning to be 14th in a queue. I thought it was a good idea to book on line but it doesn't seem to work at all. When I tried there was no appointments so gave up and it isn't because I wanted to see a specific doctor or date. I would like to be told about other services available in surgery that I can access or be referred to such as a dietician / nutrition service.

Anonymous

Reply from Kirkburton Health Centre

I am sorry that you have not been able to get through to the surgery. Our phone lines are constantly busy with Covid and Flu enquiries. Our receptionists are answering the phones as quickly and as safely as possible.

We have recently reviewed our online appointments and with the increased demand, we have now increased the number of online appointments available.

Unfortunately we do not have a Dietitian at the practice but we have alternate referral pathways that can be discussed with our Health Care Assistants at the practice.

Thank you

Mental Health appointments

July 11, 2022

Booking appointments should be more flexible rather than having to call up on a morning. I would like mental health appointments.

Anonymous

Reply from Kirkburton Health Centre

Many thanks for your comments and review. So that we can assess your needs you will need to be seen by one of our clinicians at the surgery. If you are unable to ring the surgery during the morning, we do have online routine appointments available to book, or alternatively if your appointment is urgent and you need to be seen on the day please ring the surgery, or alternatively please submit an e-consult on line which our clinicians will review the same day.

Booking appointment system doesn't work

July 11, 2022

Once you are here it is fine and they are all great but the booking appointments system doesn't work. It says there are no appointments, It's the worst idea in the world to have to ring up at 8am in the morning. It's not flexible for working people or parents on school run, you can't spend so long waiting on the phone to get through. When you go online it says there are no appointments which means you end up going to A+ E. To pre book you have to wait about 3 weeks and you can't book ahead for 8 weeks for repeats as the system doesn't pre-book that far ahead. The receptionists are doing the best in the circumstances. It was never perfect before but has got worse. I would just like to be able to call up and get an appointment over the next few days. Evenings /Saturday appointments would help.

Anonymous

wait for routine blood test results

July 11, 2022

I sometimes have to wait up to 3 weeks for a routine blood test result which seems a long time to wait for a telephone appointment. could this be made available sooner. It would be nice to be assigned a doctor and know who they are.

Anonymous

Doctors and nurses are excellent.

July 11, 2022

There has been problems since covid but it is getting back to what it was. I call up to get appointments and ring at 8am and often in a queue but usually get one. It would be better to pre- book appointments rather than ring up on the day for less urgent / routine appointments. Reception staff very good

Anonymous

Reply from Kirkburton Health Centre

Many thanks for your feedback.

We do have pre-bookable routine appointments that are available to book on line.

If you would like further information on how to access your medical records on line, please contact our reception team who will be more than happy to go through the process with yourself.

Kind regards

Julie
Practice Business Manager

Struggle to get my results

July 11, 2022

I don't use the internet so call up for my appointments. I struggle to get the results results for blood tests.

Anonymous

Reply from Kirkburton Health Centre

Many thanks for your enquiry.

There are different ways in which you can obtain your blood test results.

You can ring the surgery, register for on line access, but please be reassured that any abnormal blood results, the practice would contact the patient to discuss further by telephone.

Many thanks

Julie
Practice Business Manager

Kirkburton Health Centre