Kirkburton Health Centre

Thank you for your feedback.

Our telephone lines at the practice are extremely busy and we do appreciate the frustration.

In view of this, we have looked at how we can reduce the number of telephone calls and the queueing time at the practice.

We have recently installed a new telephone system with additional telephone lines. We have also recruited receptionists to support our existing reception team and the additional phone lines, appointments are also now available to book online.

With the recent recruitment of staff, if incorrect information has been given, we are keen to find out more information, so that we can share with our staff to avoid this happening again.

The online E Consult service does have a lot of questions that need to be answered. This is to ensure that we get the correct information from our patient so that the online request can be dealt with efficiently and safely.

Feedback is always important to us as this gives the practice an opportunity to improve the service that we provide for our patients.

Thank you

Good afternoon,

All feedback is important to us so that I can look into this further I would need to have more details.

I would be grateful if the patient concerned would contact the surgery.

Thank you

Julie