Lindley Group Practice

I try to get an appointment from over 3 weeks now ! Every single time when I finally reach someone from reception they advise to call on different time . I have ultrasound scan results which I need to discuss about it with the doctor and no one cares there to finally set up the appointment with me !!

A lot of things we are asked to do online this is difficult for me and getting used to the changes , i would like this as a simplified/ easy read option. Most of the time i can ring up to talk to someone and was given the choice to see a Gp at the surgery.

The practice is very very good at organising medication, and I'm not waiting too long on the phone. The Dr's and nurses are very polite and the meds are always on time.

I'm going for my flu jab soon too.

Building work is going to be carried out at the front of the practice, it was stated that less face to face apts will take place because of this! But, the practice has patio doors at the back of the practice, so surely this would enable more patients to be seen face to face,or is there an issue at the rear of the practice?.

Caring doctors, nurses and reception staff. Always looked after well. Very good practice.

I phoned to make an appointment and after a 35-minute wait, I spoke with the receptionist and was told someone would call me back later that day with an appointment date. I received a text 2 days later with an appointment which wasn't for another 2 weeks.

We are new to the area and they were helpful and referred me to services when needed. We usually get seen promptly for appointments and the reception staff are all pleasant

My mum who is in her 80s has been trying to get an appointment for the past week. The mantra of the staff is ‘no appointments ring back at 8am tomorrow’. There is no attempt at all to find out if there is an urgency or an offer to give a pre-booked call back. She attempted to put her request in an ‘e-consultation’ request but got an email telling her to ring back at 8am tomorrow. She was in tears after receiving the email and feels that no-one at the practice cares about her or is prepared to discuss her condition. Looking at the CQC standards how does this fit with being a caring service and being responsive to people’s needs?

Like other patients who have recently posted comments, getting an appointment by phoning or going online is pretty much impossible. E-consult is a good way of getting a problem sorted, but why does it say on their website "PLEASE DO NOT USE E-CONSULTATION TO REQUEST A GP APPOINTMENT'" This is so off-putting : surely if you want advice you will need an appointment! And why is the E-Consult not available outside the Practice hours ? If you are working, you need time in the evenings or weekends to complete it. This practice is really struggling.

Long wait times on the telephone, 'online booking via Patient Access' a complete waste of time as nothing is available. Medical services are good when you get past the hurdle of the reception who seem to do their best to ensure you do not get even a telephone 'consultation'