Lindley Group Practice
Based on 57 reviews
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Awful reception staff
April 23, 2021
Receptionists do everything they can to stop you seeing a doctor
Extremely difficult to get an appointment
April 22, 2021
The online same day appointments run out at about 8.15 am (today the choice was two locums which might be OK for a one-off problem but not for an on-going one) and by the time you have got through to the receptionist by phone all the appointments have gone. You have to wait 6 weeks for a "non-urgent" appointment and then you have only have a choice of 3 slots (all before 8 am) and 1 doctor (so you probably won't get to see the doctor of your choice). These slots run out before 8.30 am so there is no mechanism for booking an appointment of any description later in the day when it's more convenient. And I have never yet been able to book an afternoon appointment which would be more convenient for me.
Abrupt, off hand staff, phone calls unanswered
January 24, 2021
Advert on TV, says "if you have a health problem, don't worry ring your doctor", but this is okay if a person actually answers the phone!!! Tried for 8 days at various times, but each call clicked off, no ring at all. Went to the surgery to ask receptionist to ask doc for phone call. The off hand abrupt reply from receptionist was "No, you have to ring the surgery",I replied I have been ringing for 8 days but can't get through "!!. Receptionist then said" go home and keep ringing ", which I did for another 3 days but got no reply. Not at all a good experience during this Covid time, without any explanation .Pleasant and understanding staff may ease the situation, but sending a patient home in excruciating knee pain, to continue ringing the surgery, instead of just taking the message for the doctor to contact me is appalling.
Very poor reception staff
January 11, 2021
Reception staff are never positive or caring but today they were rude and the tone and approach was completley not needed - asking for an appointmenet should not leave you feeling dreadful
February 5, 2020
if I need to go I ring up to get an appointment. They let me know when they can fit me in . I prefer to see someone downstairs as I feel safer . I have on occasion been offered a slightly longer appointment to talk about a few problems
October 3, 2019
Really nice staff. Can normally see same GP and she can remember everything! Had 3 family deaths recently and they were brilliant. Did home visits to my dad and came out every time we requested it. Can always get appointments.
June 13, 2018
I do not often come to surgery but the drop in sessions have been ideal for me and have always been seen within an hour. It is especially noted when I hear others complain about wait times of weeks.
June 5, 2018
A friendly and efficient service and informative service
Unable to book an appointment with a doctor
September 8, 2016
Attempted to book a same day appointment with a doctor on Monday morning and phoned the surgery at 7:30am as advised. After recieving an engaged tone on my first few attempts, I managed to get through to someone at 7:45am and was informed that all appoinments had been taken for that day and I should call back on Tuesday morning. I phoned back at 7:30am on Tuesday (as advised) and recieved an engaged tone on the first few attempts, before speaking with someone at 7:40am, Again, I was advised that all appoinments for that day had been taken and that I should try to call back on Wednesday, or alternatively use the 'drop in' session on Wednesday, From my previous experience of the 'drop in;' session, I had to wait for in excess on an hour, which isn't feasable, as I have a full time job. The other alternative was to book an advanced GP appointment, but the first available slot was on Tue 4th Oct (4 weeks away). I undersatnd that my surgery is under increased pressure, due to new housing developments in my area, but It's really dissapointing that I am unable to book an on-the-day GP appointment at my local surgery. I would hope that changes could be made to faciliate a greater number of on-the-day bookable GP appointments.
Receptionists arent polite
August 7, 2016
The new receptionists are so arrogant which is a shame they are a few good doctors however one palmed me of when i was young blaming low moods on being a teenager! 9 years later im suffering worse than ever