Single Point of Access (SPA) - Mental Health*

*We recognise that on our website there are mostly negative reviews about this service . We are working with South West Yorkshire Partnership Foundation Trust to support their plan to improve the way things are working - Healthwatch Kirklees. Please see the 'Our Work' section on this website to find out more about the work we've been doing. The Calderdale and Kirklees Single Point of Access team receives all referrals for mental health services in Calderdale and Kirklees. The team directs all the referrals to the most appropriate Trust services or advises the referrer of the best organisation to contact. The team screens all referrals for urgency i.e. whether they need a response within 4 hours, 24 hours or 14 days. They meet with people who have been screened to need a 4 or 24 hour response (urgent referral) face to face to assess their needs and also sees some people who need an assessment within 14 days. The single point of access team also provides a 24 hour, 7 day a week helpline for service users and can offer advice to referrers at any time. It also manages all inpatient ward beds in Kirklees and provides a gatekeeping service to assess whether people need to be admitted to hospital or can be nursed in their home environment. It does this along with its sister team, Kirklees intensive home based treatment.

Contact

01924 316830

Beckside Court
2nd Floor
286 Bradford Road
Batley
WF17 5PW

Location

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Reviews (33)

Fobbed off

January 2, 2022
Every so often you strike gold during a crisis and get a worker who genuinely cares and tries to support you. I’m so grateful to those staff. The rest of the time, at best, you get someone completely clueless, undertrained, zero passion for their work or compassion for their patients. Even when you’re begging to be informally admitted, nothing. You’ve got to wait until you’re lying in a hospital bed after a more than pre-warned suicide attempt. Even then, you might still be fobbed off and sent home once you’ve physically recovered. The most likely outcome is that you’re simply ignored and left to your own devices. Promises to be called back are almost always broken.
Ellie

Terrible, uncaring

December 30, 2021
After 3 referrals the spa team finally agreed to assess me. The first staff member who rang me for inital information gathering was very rude and i ended up in tears due to her attitude towards me basically telling me i wasn't bad enough and did not matter.
I then had to wait a month for an assessment to be told im too complex and passed to another team so i now have another 6 month wait ahead, its terrible when you are screaming for help and not getting it.
Luckily the person who did the assessment was nice and listened to me however the other staff seriously need some sensitivity training
Anonymous

Terrible terrible service

October 6, 2021
My gp referred me several times, I also self referred several times but they kept closing my case and telling me to look at community websites. I repeatly called begging for help but they wouldn't help and told me I was overacting. I was passed from one person to another to another over and over with no one actually helping. Even several times being suicidal they dismissed me, even the crisis team. They should be ashamed of the way they treat people who are asking for help.
Anonymous

Terrible, uncaring, unhelpful

September 14, 2021
I have complex mental health issues and the community teams are unable to assist me, my gp referred me to spa as i need to see pshyc they closed the referral straight away without notifying me or my gp and said oh community can help her when they cant help at all. Nobody cares till you're dead its a joke
Anonymous

Reply from Single Point of Access (SPA) - Mental Health*

Hi

I am sorry to hear that you feel you have not received the service that you expected. If you wish to discuss this further then please ring SPA on 01924 316830 and ask to speak to the SPA Team Manager (Cate)


Provider responded

Gp referred my partner to the crisis team

July 25, 2021
Gp referred my partner to the crisis team in the first lockdown,we are still waiting for a appointment and before anyone says it, chase it up!!
I cant as he has capacity and hes unwel so wont chase it up himself as it took me ages to just get him to see the gp.
Shocking!
Anonymous

Reply from Single Point of Access (SPA) - Mental Health*

Hi

I am sorry to hear of your difficulties with the service. if you would like to discuss this please call 01924 316830 and ask for Cate.


Provider responded

Rubbish

July 16, 2021
First of all the people who answer are really rude and when the mental health stuff you might as well talk to yourself. Because they surely don’t like to what you say I fell like I’m back at square one
Georgina carroll

Reply from Single Point of Access (SPA) - Mental Health*

Hi Georgina

I am sorry to hear about your experience and would appreciate it if you could call to discuss this further. Please call SPA on 01924-316830 and ask for Cate.

Thanks
Cate


Provider responded

Disgusting ambivalence

April 30, 2021
Called when my significant other was in severe distress and suicidal.

Got told help was an inappropriate use of their time and A&Es and just told to "ride it out".

The lack of understanding was unbelievable. In fact I'd say that it's better not to call as they made matters worse.

They offered no advice, help, suggestions or insight.

I cannot stress enough how utterly useless, incompetent, unsympathetic, and dismissive they are.

If they haven't got blood on their hand already, then its only matter of time.

I am disgusted beyond words.
Anonymous

Reply from Single Point of Access (SPA) - Mental Health*

Hi

I am sorry to read that you feel that you have had a bad experience. If you would like to discuss this further please contact me on 01924 316830.

Thanks
Cate


Provider responded

Non careing. Given the wrong advice multiple.

February 24, 2021
Terrible
Anonymous

Horrible staff, completely not helpful.

December 3, 2020
I can't understand how people working in a place like this can ignore the people who contact with them!
Ewa

Reply from Single Point of Access (SPA) - Mental Health*

Dear Ewa

I am sorry that you feel like this towards Single Point of Access. We continue to work with Health Watch, service users and carers to help us to develop the service. I would appreciate it if you could contact me at Single Point of Access on 01924 316830 if you would like to discuss and share your thoughts on how we can continue to develop the service.

Kind Regards
Cate Martin
Team manager Single Point of Access


Provider responded

Treated fairly and got the right help

April 13, 2020
Been a few years since i used the service, but I wouldnt hesitate to ring them again if i needed to. I was happy with the care I received from the service
Anonymous

Reply from Single Point of Access (SPA) - Mental Health*

Dear Service User
Thank you so much for your kind comments and taking the time to write them. I will convey your comments to our staff. I hope that your comments will also help allay any fears that some people may have contacting the Single Point of Access as it is so important that people can have the confidence you use the Service and feel that they can gain the right help.
If you have any further comments please feel welcome to contact me.
Kind Regards
John Price
Calderdale and Kirklees Single Point of Access Manager
01924 316830


Provider responded