The Paddock Surgery
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Based on 77 reviews
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Reviews (77)
I needed to book an appointment
November 13, 2024
I queried a letter regarding an appointment, as I already had one booked for the same condition. The matter was sorted by Janet on reception and then the two appointments moved to a slot so I could attend both , one after the other .
I don’t think I have ever come across a more pleasant and helpful team anywhere.
I don’t think I have ever come across a more pleasant and helpful team anywhere.
Emergency hospital visit Wed 5 June
June 18, 2024
On my visit to see advanced practitioner to discuss my discharge notes from my visit to hospital. The advanced practitioner suggested further blood tests. I was informed it would be two weeks before samples could be extracted. I requested a blood test form and a medical professional extracted the blood and posted them to the lab. These were returned in 48 hours to my surgery (Fri. I rang for the results and was informed to ring on the Monday as no one had reviewed the results. I rang on Monday 17 and was told again they had not been reviewed fully, and was told to ring again the next day. In conversation with the receptionist I discovered it was my blood sugars that had not been reviewed. I was awaiting my results to determine whether I could go travelling but no one seemed concerned.
Professional and helpful
January 8, 2024
Good experience and problem sorted by Patient Adviser, Dawn, for problems due to another pharmacy
Outstanding service
October 2, 2023
Never had a problem booking an appointment to see a doctor receptionist and doctors go beyond their duties always helpful and always have time for you an excellent service all round thank you
Happy with the surgery
August 2, 2023
I get appointments on the same day if I call at 8.30. The receptionists are very accommodating and try and help as much as they can. I’m very happy with the service I receive
Lack of Interest in Patient's Symptoms
July 10, 2023
On the two occasions I have had to visit the surgery, both times I have been disappointed with the service I have received. I understand that doctors are under pressure but still need to actually listen and hear what patients are saying. On the first occasion, I was prescribed medication which should have involved having a blood test as well, I had to ask for the test when I went back for a review and was met with "oh you have not had one yet!!!". On my most recent visit, I was looking for some help with menopause symptoms and within 2 minutes of me entering the room was told he would give me antidepressants - focusing on the first thing that he was told and nothing else clearly led him to that conclusion. NICE guidelines actually indicate the opposite should have been done.
deteriorating service
March 3, 2023
The surgery used to provide excellent all-around service but my recent experiences have been not great.
The receptionist usually gives results out over the phone and I would like them to be given by a doctor or nurse so I can ask further questions a receptionist can not answer.
I have found it increasingly difficult to make an appointment by telephone. Waiting for excessively long periods of time and if when the phone is answered you hesitate for even a moment they will cut the call ad you are left having to start the process again.
The reception staff are friendly as are the clinical staff team and appointments are generally on time but I don't feel I get very much time with the doctor.
However, I have received good service in regard to my mental health support.
The receptionist usually gives results out over the phone and I would like them to be given by a doctor or nurse so I can ask further questions a receptionist can not answer.
I have found it increasingly difficult to make an appointment by telephone. Waiting for excessively long periods of time and if when the phone is answered you hesitate for even a moment they will cut the call ad you are left having to start the process again.
The reception staff are friendly as are the clinical staff team and appointments are generally on time but I don't feel I get very much time with the doctor.
However, I have received good service in regard to my mental health support.
Not enough GP appointments available
March 2, 2023
I can not knock the quality of care of all the clinicians at the clinic and I have been seen by everyone from the GP, practice nurse and health practitioner etc but there are times when I want to be seen by a GP and there isn't one available and there are limitations to what other clinicians can do for me, especially when it comes to managing my long term health condition.
The reception staff are lovely and helpful.
The reception staff are lovely and helpful.
Very efficient at times, sometimes not
August 20, 2022
Very efficient at times sometimes not
Excellent
May 29, 2022
The advanced nurse practitioner “Ralf” was excellent.
His diagnosis proved to be very accurate.
His diagnosis proved to be very accurate.
