The Paddock Surgery

Contact

01924 465343

Chapel Lane,
Thornhill
Dewsbury
West Yorkshire
WF12 0DH

Location

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Reviews (65)

The receptionists were very efficient.

January 6, 2022
Both times I have called I have spoken to a very helpful receptionist. I was called back and seen by a doctor in the same day. I feel they are all doing a fantastic job under very difficult and different circumstances.
Deborah Bradbrook

Reply from The Paddock Surgery

Thank you Deborah for taking the time to provide feedback - it is very much appreciated. I will make sure this is shared with the reception team


Provider responded

none answering of telephone

December 9, 2021
was told to call at 8:30 am to make an appointment and the phones are not getting answered at all at these times
Vikki Caldecott

Reply from The Paddock Surgery

I am sorry that you were not able to get through on the telephone. Over the last 2 years the number of phone calls into the surgery has more than quadrupled and we have employed extra staff to answer the calls. Unfortunately when staff are already answering calls we have no facility within the existing phone system to alert patients to their place in the queue. This means the phone just rings until staff are freed up from calls they are already taking to be able to answer new calls. We are having a new telephone system installed in January 2022 which will allow patients to park their calls and be called back when they reach the front of the queue.
Since May 2021 patients have been able to freely enter the surgery and if any patient is having problems getting through on the phone then we would encourage them to come to the surgery when the doors open at 8.30am in order to book either a face to face or telephone appointment.


Provider responded

Very good

November 12, 2021
Everything was explained to me made me feel at ease.
Eileen Stubley

Reply from The Paddock Surgery

Thank you Mrs Stubley for providing your feedback - it is very much appreciated


Provider responded

Efficient and friendly

November 4, 2021
As a new patient I have had my health check, flu jab and Covid booster all arranged proactively by the surgery within 9 days of each appointment and within a couple of weeks of my registering.
David Jones

Reply from The Paddock Surgery

Thank you for taking the time to provide your feedback Mr Jones - we really appreciate it.


Provider responded

Very good with Children!

October 26, 2021
Both the doctor I saw & the receptionist was fantastic! The receptionist advised she would confirm when my daughters prescription went through, she called me straight away to let me know. The doctor was amazing with my daughter! I’ve not had the best experience previously but today made it for that! I was waiting 2 mins before I got an appointment & was given the 1st available slot.
Anonymous

Reply from The Paddock Surgery

Thank you for taking the time to provide your feedback. We really appreciate your kind comments


Provider responded

Efficient and kind

October 14, 2021
I was given a telephone appointment the next day after my online request. My health problem was dealt with efficiently, appropriately and with kindness. All staff I came across were helpful and friendly.
Anonymous

Reply from The Paddock Surgery

Thank you for taking the time to provide your feedback - it is really appreciated.


Provider responded

Staff very helpful with our covid vacc cert

October 12, 2021
were very helpful in registering my wife on line and giving us the complex codes we required.
Craig Palmer

Reply from The Paddock Surgery

Thank you for taking the time to provide your feedback Craig we appreciate it


Provider responded

100% fantastic service when I needed it !!

September 29, 2021
Recently I have had some health concerns contacted the surgery and got a telephone appointment the same week and since then they have gone above and beyond what I expected ... Blood appointments ECG's and scans all arranged withing the week follow up appointments to discuss with GP within same week and more already arranged ,the care and consideration from all the th staff is second to none -they have made me feel so calm relaxed and informed the entire time .. a Fantastic team !!
JB

Reply from The Paddock Surgery

Thank you for taking the time to provide your feedback. We really appreciate your kind comments


Provider responded

Smear test/bloods/child ill

September 24, 2021
Kind, caring, reassuring and carried out necessaries quickly. Asked if I had any questions afterwards and explained the next steps.
Always found administration staff to be helpful too.
Jo Froggatt

Reply from The Paddock Surgery

Thank you for taking the time to provide your feedback Jo and for your kind words - they are really appreciated and will be shared with the practice team


Provider responded

Brilliant surgery

September 23, 2021
Been with the surgery near enough all my life, never had an issue at all. The staff have always been helpful , the Dr's have always been great. They have been under tremendous pressure lately and still do their best to make sure you get a good service
Anonymous

Reply from The Paddock Surgery

Thank you for taking the time to provide feedback. We really appreciate your kind comments which will be shared with the practice team.


Provider responded