Dewsbury and District Hospital

Contact

01924 541000

Halifax Road
Dewsbury
West Yorkshire
WF13 4HS

Location

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Reviews (122)

WONDERFUL CARE

No
June 6, 2022
My husband was transferred to Dewsbury Hospital from Pinderfields and was in there for 8 weeks…… during this time he was in Ward 10 and my family and I were blown away with the care and attention of all the staff here. ….communication
was excellent and we were able to speak with his doctor frequently and his consultant periodically and they were very clear with their information. …..unfortunately
my husband passed away recently and the staff were so sympathetic and helpful and caring and it made all our family feel warm and cared for. ….I realise a lot of patients and their families have had different experiences but felt I had to document the wonderful care we had at Dewsbury. ……thank you Ward 10 from the bottom of our hearts.
Susan Wells

Reply from Dewsbury and District Hospital

Thank you for taking the time to post your comments regarding yours and your husband's experience. I am really sorry to read of your sad loss, I would like to offer my sincere condolences to you and your family.

Your feedback has been shared with the staff on the ward as I know how much they will really appreciate your kind words.

All of our staff aim to provide a high standard of care and treatment and it is clear that has definitely been the experience you have described. I am so pleased of the wonderful care that was provided and that you felt staff were helpful and caring.

Thank you again for your lovely comments.

Kind regards
Clare Blackburn
(Head of Patient Experience)


Provider responded

I noticed very poor infection control

Accident and emergency services
March 29, 2022
During our recent visit on Monday 28th March we witnessed a patient become unconscious as she fell to the ground she vomited all over the floor and lost bowel control .
She was taken out of the main room . But the bodily fluids remained on the floor for well over 20/30 mins .
I requested that it needed to be cleaned and had to warn patients not to walk on it as they entered .
My husband is a wheelchair user and the incident happened in the row in front of us .
As we were called I had to push the wheelchair over this mess , hence spreading it further in the room .
This was infection control at its worst. As evidence I have images of the bodily fluids and how close it was to where we sat .
Anonymous

Reply from Dewsbury and District Hospital

Thank you for taking the time to post your comments regarding you recent experiences.

I am really sorry to read of what occurred whilst you and your husband were in our emergency department. I can only imagine what a worrying time it must have been for anyone witnessing such an incident.

I have shared your feedback regarding the delay in cleaning the area and have asked the Matron to liaise with the domestic team.

Thank you again for sharing this feedback with us.

Kind regards
Clare Blackburn
(Head of Patient Experience)


Provider responded

Considerate doctors

Gynaecology
October 30, 2020
I was on the waiting list for a surgery when my health started to deteriorate.
I requested the doctor and my surgery was carried out on an urgent basis.
Farah Naz

Reply from Dewsbury and District Hospital

Thank you for taking the time to provide your feedback and I am sorry for the delay in responding to you.

I am really pleased to read that our doctors were able to bring you into hospital for your procedure as soon as possible. I hope the procedure went well and you are recovering well.

Thank you again for your comments.

Kind regards
Clare Blackburn
(Patient Liaison Improvement Lead)


Provider responded

Good quality of care

Physiotherapy
October 29, 2020
They try and give the best care possible by listening to all the problems and treating patients with respect.
Anonymous

Reply from Dewsbury and District Hospital

Thank you for taking the time to post your comments and I am sorry for the delay in responding to your feedback.

It is encouraging to read how you felt staff listened to your problems and more importantly, that you were treated with respect. Our aim is to provide a high standard of service which reflects the needs of our patients and I am really pleased that this was your experience.

Thank you again for your kind comments.

Kind regards
Clare Blackburn
(Patient Liaison Improvement Lead)


Provider responded

Very kind staff

Respiratory
October 28, 2020
The staff were very helpful, kind and considerate of my condition.
Regarding the current circumstances with the pandemic, they were adhering to all safety measures and were socially distanced.
Anonymous

Reply from Dewsbury and District Hospital

Thank you for taking the time to post your comments regarding your recent experience and I am sorry for the delay in responding to your feedback.

The Mid Yorkshire Hospitals NHS Trust is continually working to tackle the impact of the Coronavirus pandemic. The delivery of safe procedures is the utmost priority for our patients, family and staff and it is encouraging to read that you have felt all necessary safety precautions were being adhered to.

I am pleased to read that you also felt staff were kind and helpful as staff do strive to provide a positive patient experience for all our patients.

Thank you again for your kind comments.

Kind regards
Clare Blackburn
(Patient Liaison Improvement Lead)


Provider responded

Waste of an appointment, time and cost

Hearing aid services
January 9, 2020
Husband attended audiology appointment by referral from GP about hearing problems. The appointment came quickly within a week which was good. On arrival at the appointment the staff member said they couldn't do the hearing test due to wax build up and this would need to be sorted before the test could be performed. He was given a letter to take back to GP's to sort this out first. This seems a real waste of time, for my husband, the hospital, the administration department when he had been referred from GP. Either the GP needs to make sure that this isn't an issue before asking the patient to attend or the department needs to perform the ear syringing if it is an issue. Not very streamless service- how many times is this happening. My husband had to take time from work and pay parking costs and still needed to go back at some point in the future to sort the issue. Not well thought out. I would have given 2.5 stars if i could.
Anonymous

Excellent service at the Xray department

X-ray
October 28, 2019
We were required to go for an xray and were told there was a drop in service. We arrived and were seen within 5 minutes. The process was very efficient and easy. We were in and out within 25 minutes. Fantastic
Anonymous

Overall very good

September 26, 2019
Had knee replacement and the staff looked after me really well.
Anonymous

long waiting time

Accident and emergency services
July 22, 2019
I always have to wait at A&E a long time. When I get through the doctors see me for 1-2 mins. I can't speak English well. There should be someone to speak my language
Anonymous

Fast . Efficient

July 22, 2019
Fast, efficient caring staff. Took the time to explain treatment to me and then explained all the results. Very reassuring as I was nervous. Very happy with the service provided.
Sally Norris