Meltham Group Practice

Doctors are fine

Appointment waiting times are horrendous.
E-consult a waste of time, told to fill one in to get contact in 2 days. What they don't tell you is that it's the receptionist who they go to. Referred one of mine to the nurse who then told them she could do nothing with it as needed GP.
Change the way they want you to book appointments constantly.
Staff retention is terrible, new Dr's nurses and locums all the time.
The list could go on.

Chest pain, sickness, nausea was checked out with ECG at A&E. 2 days later no better but the receptionist at Meltham Group Practice kept referring me back to A&E despite new symptom indicating a UTI. Wouldn't look further than her checklist. I had to call an ambulance and both the paramedics and A&E staff said the local practice had over-reacted. At A&E I was prescribed a strong antibiotic which unfortunately didn't work. I rang 111 for further help two days later as I felt the receptionist's checklist would bounce me back at A&E. By this time I was very ill. Luckily the 111 doctor prescribed a change of antibiotic that worked. Failing to make an appointment for me wasted NHS resources and tied up an ambulance that might have been needed elsewhere. It also delayed effective treatment. I have left the practice as I have lost faith in being treated quickly when I need it in the future.

I was waiting nearly an hour to get through on the phone i gave up and completed a patches request online. Waited a week for a face to face pre booked appointment. Then on the day of the appointment waiting 50 minutes for my young child to be seen.

I had a recurring skin issue and when I rang for an appointment I was repeatedly given a phone appointment. I would describe my skin issue and even send pictures but I was just given a multitude of creams that didn't resolve it.
After a period of about 3-4 months I went back and forth having phone call after phone call and trying different creams.
Eventually, I put my foot down and had a bit of an argument with them and they eventually allowed me to come into the surgery to see a doctor in person. He swabbed my skin and a week later rang me to tell me I had a new prescription waiting for me.
After using this cream my skin was almost fully healed in 4 days! Having had the issue for over 4 months it took 1 face-to-face appointment to resolve the issue in 4 days.

Their general attitude

Everything was fine in regards to making the appointment etc.

-They listen and welling to help
-Receptionists are helpful

Couple of problems with a doctor, not very helpful

Helpful staff and always a pleasant experience