The Grange Group Practice

I was waiting for this appointment for 5 weeks but I understand they are busy. Reception staff are polite and helpful but it would be easier if there was someone who could speak my language as my English is not very good , so someone to interpret what the doctor is saying would help.

I have been coming for 6 weeks for treatment. When the doctor says they are going to call me they do. I had some blood tests and they do it at the surgery which saves a lot of messing about. I make appointments over the telephone and then make the next appointment when I am at the surgery as I don't use E consult but do repeat prescriptions online. Staff are very helpful on reception and sorted out a recent problem for me . I cannot fault them

Staff are helpful , but It was hard to get appointments in general due to Covid . I rang up for my wife and we had a couple of appointments over the phone and wasn't offered an appointment to see anyone, she got an infection and is now deaf in one ear, having to use hearing aids.
I wonder if this might have been avoided if we had been given a face to face appointment

I do a combination of e consult and calling up as I am often kept waiting when I call . E consult is easy enough for me . The surgery at Bradley is closed and for those less able this is not as convenient for them, particularly crossing the busy road, here as at keldregate, it was more more convenient as the bus service is to the door . If they had kept it open but kept flexible and more limited appointments , people could fit in with the revised arrangements.

When I need an appointment I am always given one. I like to use E consult so I don't have to wait for a long time to get an appointment, today I called and it was quick to get through but I prefer E consult, but before if a child was poorly I could use it at anytime but now i have to wait until 8.30am . Sometimes I have to wait a long time in the surgery if it's busy .

I have never been told I can't have an appointment. I rang up and spoke to someone on the phone and then I was asked to come in so I can't complain as they have always listened to me and helped .It is sometimes busy in the surgery and so you can be kept waiting but sometimes a person needs a longer time.

There are new doctors and i am not sure where the other doctors are, they vanished and not told about the changes. I tried E consult and it works sometimes but it asks so many irrelevant questions , the appointment I made for today was not one of the categories listed so I called up for an appointment instead. Waiting time not often kept waiting and more or less seen on time

My experience at the surgery is variable as sometimes I am kept waiting and once for over an hour. Staff are helpful . I make my appointments over the phone and it is very good lately, this has improved recently. Some doctors have left but in general I am happy with what they have done for me.

I made the appointment a week ago . we are new to the GP surgery, the registration was easy and straightforward and staff helpful.

I usually get appointments with the nurse and come each week at the moment and make them when i am at the surgery which is more convenient for me . I don’t often have to wait long for my appointment but when it’s busy I’m not kept waiting too long .