The Waterloo Practice

Contact

01484 500977

Waterloo Health Centre
Wakefield Road, Waterloo
Huddersfield
West Yorkshire
HD5 9XP

Location

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Reviews (70)

Still waiting to get an appointment

May 17, 2021
Can't book online as it shows no appointments until at least july You can't get through by
Phone, it's always engaged
Anonymous

Reply from The Waterloo Practice

Hi - this response is from Healthwatch Kirklees. Please get in touch if you would like us to help with the issue you're experiencing. Tel 01924 450379 or email info@healthwatchkirklees.co.uk.
You might also want to consider using the E-Consult system on your GP practice website which lets you request information or advice from a health professional. If you visit www.thewaterloopractice.co.uk, about half way down the home page you will see a box saying 'e-consult'. Click on this and then if you click on 'I want general advice', you will be asked a few questions and you should get a response before the end of the next working day.


Provider responded

Medication not issued

May 13, 2021
Specialist changed my mother's medication on 16 April wasn't changed by surgery until 12 May despite a letter being sent electronically on the 22 April. Kept telling me they couldn't find the letter so I phoned specialists secretary and found where they needed to look.
Anonymous

System won't let me key details in.

September 30, 2020
Telephone appointments system is frustrating.Just a simple statement that there are delays and some music are fine.Too much information and repetitive warnings and statements about delays are very annoying.
L.G.Thirkill

Appointments difficult to get

January 22, 2020
Difficult to get appointments. Always delay in seeing GP despite them having a small amount of same day.
Anonymous

Busy Practice

June 19, 2019
When calling the surgery the explanation is long winded. I can't always get an appointment when I need one but recently its become harder. It is a very busy practice but when I need regular appointments I can get them, its more the emergency ones.
Anonymous

Generally happy with service

June 19, 2019
I often make appointments by phone and it takes a long time to get through, getting appointments can be a problem as English is not my first language and it is very busy. The doctor is able to speak to me in my language. My daughter helps me when I use the online service. I am generally happy with the service.
P A

Anticoagulant Clinic

June 19, 2019
I attend the anticoagulant clinic the nursing staff are knowledgeable, know what they are doing and friendly. Fitting in a specific day is not always easy but fortunately I am flexible.
Anonymous

No complaints

June 19, 2019
I rang this morning at 8am for an appointment and got through at 8.30am. I was told there was no appointments. The doctor rang me and booked me in for today at 11am. I have no complaints, the staff are all really friendly and helpful. I don't use the online services
A A

Appontments

June 19, 2019
Appointments can be an issue, good for same day appointments generally but yesterday I rang 4 times and still couldn't get through. I rang this morning at 8.00am and at 8.20 am I managed to get an appointment. I don't know about the online service or patient participation programme
Anonymous

Appointments could be easier

June 19, 2019
I think getting an appointment could be easier, you are told to call at 8am but when you call all the appointments have gone and they are booked up so I question was there any appointments. On line appointments are just the same. This is my main issue.
Anonymous