The Waterloo Practice Healthwatch Kirklees

long waiting times over phones

June 30, 2022

I have been with the surgery for a longtime and have always been really happy with the care. Waiting times are annoying at the moment especially for me as I am using a pay as you go phone so have to keep on eye on how much credit is being used on just waiting on hold. This sometimes outs me off even calling up.

Anonymous

Reply from The Waterloo Practice

Thank you for taking the time to review The Waterloo Practice. It is lovely to know that you are happy with the care we provide as a practice. As regards the telephone waiting times, at the moment we are experiencing a very high demand on our telephone system so I would recommend that you contact the practice after 2pm when our lines are less busy or alternatively, the quickest way to contact us is via an eConsult on our website (https://thewaterloopractice.webgp.com/) .

We are always looking for ways to improve our practice so if you would like to help advise us and give feedback, we are always looking for patients to join the Waterloo Patient Participation Group. If you'd like to be involved or find out more please email contact.wlgphudds@nhs.net.

Thanks, Cheryl Lear, Practice Operations Manager

GPS couldn't do more for you

May 19, 2022

Very happy with the quality of the care from the GP's. They have been really looked after me and my husband and always listened and acted on all out concerns.
The only area where I could say need improvements is some of the reception staff sometimes have a miserable attitude.

Anonymous

Reply from The Waterloo Practice

Thank you for taking the time to leave a review for The Waterloo Practice. Your comments regarding the care you have received are very much appreciated. Cheryl Lear, Practice Operations Manager.

Still waiting to get an appointment

May 17, 2021

Can't book online as it shows no appointments until at least july You can't get through by
Phone, it's always engaged

Anonymous

Reply from The Waterloo Practice

Hi - this response is from Healthwatch Kirklees. Please get in touch if you would like us to help with the issue you're experiencing. Tel 01924 450379 or email info@healthwatchkirklees.co.uk.
You might also want to consider using the E-Consult system on your GP practice website which lets you request information or advice from a health professional. If you visit www.thewaterloopractice.co.uk, about half way down the home page you will see a box saying 'e-consult'. Click on this and then if you click on 'I want general advice', you will be asked a few questions and you should get a response before the end of the next working day.

Medication not issued

May 13, 2021

Specialist changed my mother's medication on 16 April wasn't changed by surgery until 12 May despite a letter being sent electronically on the 22 April. Kept telling me they couldn't find the letter so I phoned specialists secretary and found where they needed to look.

Anonymous

System won't let me key details in.

September 30, 2020

Telephone appointments system is frustrating.Just a simple statement that there are delays and some music are fine.Too much information and repetitive warnings and statements about delays are very annoying.

L.G.Thirkill

Appointments difficult to get

January 22, 2020

Difficult to get appointments. Always delay in seeing GP despite them having a small amount of same day.

Anonymous

Busy Practice

June 19, 2019

When calling the surgery the explanation is long winded. I can't always get an appointment when I need one but recently its become harder. It is a very busy practice but when I need regular appointments I can get them, its more the emergency ones.

Anonymous

Generally happy with service

June 19, 2019

I often make appointments by phone and it takes a long time to get through, getting appointments can be a problem as English is not my first language and it is very busy. The doctor is able to speak to me in my language. My daughter helps me when I use the online service. I am generally happy with the service.

P A

Anticoagulant Clinic

June 19, 2019

I attend the anticoagulant clinic the nursing staff are knowledgeable, know what they are doing and friendly. Fitting in a specific day is not always easy but fortunately I am flexible.

Anonymous

No complaints

June 19, 2019

I rang this morning at 8am for an appointment and got through at 8.30am. I was told there was no appointments. The doctor rang me and booked me in for today at 11am. I have no complaints, the staff are all really friendly and helpful. I don't use the online services

A A

The Waterloo Practice