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This report is a summary of the key messages around people’s experience of mental health support across West Yorkshire. The data comes from a range of sources including previous engagement work and research carried out in local areas by Healthwatch and third sector and statutory partners, enquiries received by Healthwatch, feedback shared with West Yorkshire Voice and reports produced in local places and at a West Yorkshire level.
What you’ll find in this report:
• What we’re hearing: what’s working and what could be improved
• Insight on: person-centred care, communication and information, health inequalities, access, care coordination, kindness and compassion.
• Recommendations

During March and April 2019, we will be asking people to tell us about their experience of accessing the Single Point of Access (SPA) for adult mental health services in Kirklees and Calderdale.