Parkview Surgery Healthwatch Kirklees

Unable to get an appointment to see the GP.

May 17, 2024

I am the daughter of my Mum who is 83, & hard of hearing with cardiac issues. The reception staff will not give her an appointment. She has repeatedly telephoned at 8am to be told there are none available !!
I live in Australia & my brother in Herefordshire. Surely you can help an elderly lady navigate & assist rather than just telling her to ring again & again ??

Anonymous

Reply from Parkview Surgery

Thank you for attending the surgery to resolve the issues your Mum was having.

Very poor

September 7, 2023

Never see the same Dr staff turnover is ridiculous no continuation of care given

Anonymous

Reply from Parkview Surgery

I'm sorry to hear that you feel there is a lack of continuity of care from the surgery.
Over recent months we have employed more clinical staff to rectify this issue.
This has also increased capacity to offer appointments to our patients.
Whilst we cannot always promise you see the same person if you have an acute medical need we do try to provide continuity of care for ongoing medical issues.

Have always been. Good service for me

August 2, 2023

Always manage to get a quick appointment when needed which isn’t very often . Always find everyone helpful and supportive

Anonymous

Reply from Parkview Surgery

Thank you for your feedback to the surgery.

We are really pleased that you always have a good experience when contacting the surgery.

I will feed this back to our whole team.

Can never get a face to face appointment

July 16, 2023

Given up trying to see the Dr everyone you speak to has only negative things to say

Anonymous

Reply from Parkview Surgery

I'm sorry to hear that you have had difficulty obtaining a face to face appointment at the surgery.
Over recent months we have employed more clinical staff to rectify this issue.
Whilst we cannot promise you see the same person every contact with us we do have lots of on the day appointments with a range of clinician to assist with your medical needs.
I would encourage you to contact us directly so that we can look into this matter further for you and arrange for you to see a clinician.

Cannot get any help!!!

May 31, 2023

Phones don’t get answered- website not working so no possible way to ever get an appointment.

They literally go out of their way not to have to deal with patients!!

Anonymous

Reply from Parkview Surgery

I'm sorry to hear that you experienced issues when trying to contact the surgery.
We have recently procured a new telephone system which seems to have made telephone contact easier, that been said we do still have very busy periods. As well as contacting us by telephone we do encourage patients to use PATCHs, there is a link on our website. This service is monitored during working hours and is often easier than contacting us by telephone.
We haven't had any reports of the website being unavailable but will ensure that this matter is looked into.

Terriblr

March 2, 2023

They agreed to referr my daughter back in November to cahms . I’ve been chasing since then so now 5 months and it’s still not been done. The dr keeps just saying he has done it and completing the task on his computer but not actually done it . I’ve no idea why ! I asked for another dr to do it and instead they have tasked the same one again to do it ! This is now a 5 month delay

KH

Reply from Parkview Surgery

I am sorry you have reason to complain about the service received.

Please can I encourage you to contact me directly at the surgery so that I can investigate this matter further.

No,straight answer ,inadequate referrals

February 14, 2023

Went to see my doctor didn’t get a straight answer to my problems said he’d refer me to specialists after a further 3 phone calls still nothing was done still ongoing after 3 months ,disgusting care been with this surgery over 70 yrs

Anonymous

Reply from Parkview Surgery

I am sorry you have reason to complain about the service received.

Please can I encourage you to contact me directly at the surgery so that I can investigate this matter further.

No continuity of care.

January 5, 2023

1. Rapid and frequent change of staff including doctors. No one actually knows who I am.
2. Extremely difficult to get an appointment face to face .
3. Telephone contact is almost impossible.
4. Though not life threatening, I feel my health issues are not being managed and are becoming life changing.
5. After seeing a locum at another venue, I found my records are inaccurate.

Anonymous

Reply from Parkview Surgery

I'm sorry to hear that you feel there is a lack of continuity of care from the surgery.
Over recent months we have employed more clinical staff to rectify this issue.
This has also increased capacity to offer appointments to our patients.
We have recently procured a new telephone system which seems to have made telephone contact easier, that been said we do still have very busy periods. As well as contacting us by telephone we do encourage patients to use PATCHs, there is a link on our website. This service is monitored during working hours and is often easier than contacting us by telephone.
In respect of your medical record I would encourage you to contact us directly so that we can look into this for you.

Absolutely impossible to get an appointment

October 27, 2022

I, find the whole system needs overhauling, you can wait all day for a callback, that never comes

Anonymous

Reply from Parkview Surgery

I am sorry you have reason to complain about the service.

We have appointments available everyday and also to book in advance. There is still a very high demand for appointments and if we are unable to see you at Parkview, there are appointments available we can book for you in the Kirklees area.

Without further information I cannot comment on why you would wait all day for a call back. Please can I encourage you to contact me at the surgery with more detail.

Appointment was 8.15 sat waiting 40mins

October 13, 2022

It’s not nice waiting & takes 1 hour to get through on the phone start to ring at 8.01 & get to speak to someone at 9am

Anonymous

Reply from Parkview Surgery

I am sorry you have reason to complain about the service you have received.

I am not sure if you had a Face to Face appointment or a telephone appointment. If you had a telephone appointment it should have been explained to you that the doctor would call at some stage in the morning and not at a specific time. I will address this issue with our Reception Team.

we have recently upgraded our telephone system and can flex our staffing levels to meet demand. I hope you notice an improvement the next time you call,

Parkview Surgery