Parkview Surgery

sometimes it is easier to get information for the person I care for with staff but at other times even though I have power of attorney it is difficult. I also had to wait for an appointment with the nurse but overall happy with the service and don't often need to visit.

I come to the carers count group and the information I get is very good and proved useful. nice friendly group.

I have had a recent visit from the podiatry team at home. But I have now been told 'out of the blue' that the person I care for can no longer have home visits. This is a concern due to general health and mobility issues and a recent fall, this will have an impact on us both to get to the health centre particularly during winter months.

My local GP practice are very approachable and understanding. The GPs, doctors and nurses are always helpful and have time to listen to your problems. However they often struggle with specific diagnosis, my Dad has a gluten intolerance and immune diseases and struggled to be diagnosed by the GPs. It took a long time for him to be passed onto the right specialist which caused him a lot of problems and stress.

It would be helpful if the surgery nurse and doctors had a flag up that my sons have autism before they enter the room.

I am pleased with the way that the surgery is run and have no complaints about the service or getting an appointment

We can see somebody and actually seem to care.

Doctors and nurses are good.You can get in quickly.
Really good service

Using the system for the first time I found it worked OK when placing an order. However it does not close the loop. It gives you a loose time of when the prescription will be ready but does not inform you if the prescription is sent to the chemist or if you have to collect it. The other downfall is that it tells you when you can place the next order but in my case I am on warfarin so the hospital can vary my dosage but the system doesn't know this and restricts my ordering of it.

I joined this Practice in March 2015 and since joining have got nothing but high praise for the manner in which the staff and medical team conduct their business. Whenever I have needed to see a doctor I have been offered an appointment usually on the same day. Last year I was diagnosed with aggressive bladder cancer and had to have major surgery. Both prior to and after surgery the treatment that I received from Park View Surgery was exceptional. In my experience, the "front of house staff" are courteous, patient and pleasant, I have always been able to get a "same day" appointment with one of the medical team. When you are, or have been very ill, as I have, it is not the person you see that is important, it is the treatment, assistance,and understanding of the person who sees you that is paramount. I have nothing but praise for these people. I do not understand why people wish to remain anonymous when giving reviews whether it be positive or negative. If you have something to say, say it but please have the guts to put your name to it.