Parkview Surgery

Letters from my hospital consultant which included medication prescribing advice took up to three weeks to be scanned onto the system and then actioned. On one occasion I contacted the surgery 4 days after receiving a copy of the letter. I was advised the letter was not on the system and the Care Navigator did not have the time to look through 'a thousand' letters but if I brought my copy in they would scan it. It then took a further 4 working days for the medication to be prescribed. I submitted a letter of concern about this to the surgery over a month ago, I have had NO response.
At a recent appointment, the GP was very abrupt and towards the end of the consultation stood up and moved to the door whilst I was still talking.
A relative had blood results for levels of his medication. It took so long for the results to be reviewed that the GP asked for the blood tests to be repeated before he would prescribe an increased dose of the medication.
The GP telephone message asks for patience with the team as they are short staffed. This has been the same message for over a year. It is not for the patient to accept a lower standard of care because of the surgeries shortfall.

My wife has been waiting from 3rd march for information to treat blood clot in eye, when finally got someone to ring us 3 weeks later we had to do a week of home blood pressure tests, when we finally got a reply from those the chap didn't even know about my wife's problem he hadn't even read why we were doing it. Now we can't even get through on phone, two hours today trying.

Had an incredibly awful experience where a doctor there told me he didn't deal with "women's problems". Their phone lines are always "broken" and when you can finally go down you wait 25-30 minutes minimum to be seen and then they can't rush you out quick enough!

During coronavirus I had to visit with my seven week old Baby. Upon following signs to press buzzer to enter the receptionist was incredibly curt and rude to me about using the wrong buzzer.

Good appointments good system of ordering meds

Moved over to Cleckheaton 13 years ago and never had a problem with appointments. The staff are friendly and helpful, shortage of doctors, more nurse practitioners. Waiting time not a problem. Managed to get representation on doctors updated for PRG and Carers Count

I attend a group for carers at the health centre. I did a looking after me course and Tai chi class

I attend a carers group at the health centre. I have found it very good. They have put me in touch with a bereavement group and meditation course, I continue to meditate at home.

I attend a carers group at the health centre. I enjoy this group and it is very helpful. They sometimes have guest speakers

sometimes it is easier to get information for the person I care for with staff but at other times even though I have power of attorney it is difficult. I also had to wait for an appointment with the nurse but overall happy with the service and don't often need to visit.