The Grange Group Practice

Contact

01484 428282

Fartown Grange
Spaines Road
Huddersfield
West Yorkshire
HD2 2QA

Location

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Reviews (72)

Difficulties with access but good service

May 10, 2022
Long waiting times on the phone. Telephone appointments are offered but face to face appointments are very difficult to get and have to really fight your case for these.
When I am seen or speak to a doctor or nurse I feel listened to and I have had positive care results but I would be unlikely to recommend the practice because of the difficulties accessing the care.
Anonymous

E consult difficulties

May 10, 2022
When I have attempted to use the E consult to book an appointment I have found the questions to be very restrictive and don't cover a broad enough range when it comes to reasons for requesting an appointment.
When I called the reception desk to discuss this and request an appointment over the phone instead, I was told that this couldn't be done and was referred back to the website despite my expressing my difficulties.
However, this was an isolated incident and on the whole, I find the staff to be friendly and helpful.
Anonymous

Recent improvements

May 10, 2022
In the past, I have found the front desk staff to be rude and have a sarcastic attitude which I have voiced. I can see they have made some changes which has improved the situation.
Anonymous

Left with unresolved issue

May 10, 2022
I saw the GP about my blood sugar and was given tests. I was told I had high blood sugar levels and was told it would be monitored but I was not given medication or a plan to get the blood sugar down.
Weeks later I still have high blood sugar readings but still no explanation why or what can be done about it. I have to call them to ask what is going to happen now but when I finally get to speak to a nurse or doctor I am told I will need to come for more monitoring. I am then given the same tests which give the same results but no resolution.
Anonymous

Poor customer service but good care

May 10, 2022
I have had bad experiences with the reception staff as they often talk down to people and have a bad attitude, I would go as far as to call them ignorant.
Whatever time of day I call I am waiting to get through for up to 40 minutes. I am not good with computers so struggle to use the E consult. On one occasion after having no luck trying to get through on the phone I drove down to the surgery and was rudely told by the receptionist that I can not make an appointment in person and must call to book. When I asked her to explain why this was she got up from her desk and walked away from me and I was left with no appointment and no explanation.
However, I am very happy with the GP's I have seen.
Anonymous

Long wait times.

May 10, 2022
I feel like I am often left waiting. Trying to get through on the phone takes 30- 40 minutes. When I am here I wait in the waiting room for up to 20 minutes to be called to be seen and that's if I am given a face to face appointment. I once called for an appointment and was told I could have a telephone call but I did not want this as I wanted to be seen by the GP and I was told it would be a 10-day wait for the next available appointment. When I finally did get to see the GP he told me I should have come to him sooner which frustrated me further. I am happy with the care the GP's offer though.
Anonymous

Ok service but could be better

May 10, 2022
Getting through on the phone lines to make an appointment is difficult, this is worse since the pandemic began which is understandable but even before Covid, it was always a struggle.
I have found the quality of care has always been ok but not fantastic as I feel you really have to push to get answers.
I recently raised a complaint with them and it was dealt with and resolved quickly.
Keeley Carton

Great care, poor service

May 10, 2022
Getting a face to face appointment is very difficult, the reception staff are rude and often don't listen to my concerns. When I have seen the doctors I have been very happy with the care they gave me and trusted their knowledge but getting through reception to see a doctor has made me consider leaving the practice.
Anonymous

Excellent

May 10, 2022
I am always treated well and feel listened to. The reception staff are friendly and do their best to get you seen quickly. Great service.
Anonymous

Online booking system complicated

May 10, 2022
English is not my first language and I struggle to read and understand some things. In the past when I have been told by the practice to use the online booking system I have struggled to understand the questions. When I called the reception desk for help I was just told to go back online to book an appointment, which did not help me.
In the end, I did not book the appointment and waited but the problem got worse, I called again but this time they let me have an appointment straight away. The Doctors I have seen have been very good and helpful.
Anonymous