Huddersfield Royal Infirmary (HRI)

Can't fault them.
The service is good and the nurses are very nice. Doctors competent.

Long wait for outpatient appointments. Waiting time is also long when going for appointments. Parking charges are an issue.

Staff are really friendly and explained everything to me. Never had to wait long to be seen

Was seen more or less straight away - very efficient service, minimal waiting time. Felt valued and treated with respect. Really value the opportunity to have screening. Having travelled abroad widely, I'm well aware that this type of service is not offered in many countries. Really appreciate the fact that the NHS reaches out to people with services like this to try and prevent serious illnesses. I must have seen about 7 different members of staff from my arrival in the Endoscopy unit until I left - can't put a price on this kind of service. Invaluable. Staff communicated well and made sure I was comfortable throughout the entire procedure.

Acre mills, pleased with the service. The man that did my eyes was very good.
Out patient appointment.

The nurses,staff and doctors were very good. If I needed something they were always there.

The care received is excellent when it is possible to access it. Not enough doctors to adequately cover the amount of clinics necessary. We had the added problem of the appointment letter stating the wrong hospital - computer system failed !

Had to go in to hospital for an operation on my femur. The doctors and nurses are absolutely wonderful, they are so caring. The meals are outstanding and 100% for hygiene.

Can't fault the nurses but there's no continuity with the doctor you see so you have to re-tell the whole story every time. It feels like you're being pushed around rather than someone taking responsibility for sorting you out.
There's only 5 minutes allocated for each appointment which is not long enough, some patients take longer so then you end up with huge delays.
There are not enough seats either and they're uncomfortable.

Anonymous feedback provided by the wife and carer of patient for ward 17 at HRI.

Patient was admitted 7th December, through A&E which was an excellent service. Once transferred to ward 17 wife of patient felt that her husband was been neglected.

Consultant the following morning said that if the patient could have some food then he would be happy to administer tests to find out what was wrong. This was witnessed by a staff nurse however no food was given and the patients wife had to go and buy him a meal later in the evening.

Doctor and student nurse fitted a catheter at beginning of patient stay however an inexperienced student nurse removed it alone without supervision causing the patient distress and pain.

Patient and his carer discharged themselves as they felt that patient was been neglected. Upon leaving a large plastic bag of medication was thrown onto the table without any instructions for when or what medicine to give the patient. The patients wife had given him some of this medication prior to leaving the hospital. After this another nurse wanted to give the patient another round of medication prior to him leaving and his wife said that she had already administered this. The nurse did not believe her and said that he would have to have an injection of pain killers. This never happened.

The patient had said he was dehydrated and it took until the night staff came on to connect a saline drip to him which allowed for four liters which confirmed the patient was extremely dehydrated.

Upon returning home the patient was contacted by his GP surgery to say that they would need to arrange for his catheter removing as the hospital had informed them of this. The patient had to explain that this had already been completed and would not be needed.

The patient and his wife felt that the care of ward 17 was not acceptable and neglectful. The communication between patient, carer, doctors, nurses and GP survey was just not evident.