Huddersfield Royal Infirmary (HRI)
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Reviews (169)
Acre Mills - eye clinic
September 13, 2024
I went to Calderdale eye clinic for my appointment and felt the doctor was not interested and didn't want to know or very knowledgeable on my condition . I had a much better experience at Acre Mills
Eye department
September 13, 2024
i had an eye appointment recently went to the reception desk as i have visual impairment and was asked to enter my details into the system . This is not appropriate for me . Can i suggest either reception staff take my details verbally or the registration system has a voice recognition so i can speak into this. Also the screen that tells people of their appointment location on ground floor needs to have a speaking element to tell them if they have to go up to the second floor
Acre Mills - Urology Appointments
Urology
September 13, 2024
PSA test and appointment system not working well
A & E
July 24, 2024
The staff were all amazing when i had to take my elderly mum to A&E after a fall. However, we were sat a while in the waiting area waiting for triage, x ray and treatment which is understandable but the metal seating with holes was very hard and painful for her due to her frailty.
THE WORST hospital l have ever attended.
Ear Nose and Throat
July 4, 2024
I have numerous diagnosed health problems and whenever l have been to Huddersfield i have been told i don't have them. I am actually questioning whether the staff are actually qualified at all. I intend to exercise my legal right to be referred elsewhere for my treatment, the hospitals where my conditions were actually diagnosed.
New A&E at HRI
Accident and emergency services
June 19, 2024
Attended with an older relative on a Sunday evening. Spent 5 hours there in total and I dread to think what a Saturday night would be like. The layout doesn't seem to work - there are multiple doorways/paths into the main waiting area so if you're in a wheelchair which my relative was you feel like you're 'plonked' in the middle of nowhere and in everyone's way. Nurses/clinicians were also calling people's names from 2 different doorways and not always loud enough so I did see people miss their turn. The seating feels too close together - I constantly saw people nearly tripping over feet and legs but at the same time there isn't enough seating (I actually didn't sit down at all during the 5 hour period - initially because I didn't want to take up a patient's seat but then later because there were none available). The 2 vending machines feel to be in an awkward place also and it appeared if you were paying electronically you need a degree in rocket science to operate them. Whilst the A&E has only been open a few weeks, it's already showing general wear including big scuffs on the reception desk frontage where wheelchairs have marked it - down to the design/material used and definitely not a cleaning issue as the cleaners where buzzing up and down all evening sorting things out. The other observation was staffing - there did appear to be enough nursing and reception staff who were keeping up as best they could but what seemed to be lacking were doctors and consultants to prescribe and finalise sign-offs etc. hence the waiting time for treatment was just backing up constantly. When we did finally see a consultant he constantly spoke with me and not directly to my relative even asking me initially if they lived in a care home - I personally found this really insulting and if my relative hadn't felt ill would have also found it annoying at not being addressed directly. His bedside manner felt to be lacking, however, we definitely didn't see that with the nursing staff.
Opthalmology - Acre Mills
May 21, 2024
Attended an eye appointment had no letter explaining what would happen just a text
with the appointment date and time , wasn't told i may be given eye drops so drove there myself. Could not have the eye drops so a wasted trip. Still waiting for a new appointment . Communication needs to be improved i.e a letter needs to be sent out and explanation of what will happen on the day . The staff who saw me were all extremely pleasant and helpful on the day .
with the appointment date and time , wasn't told i may be given eye drops so drove there myself. Could not have the eye drops so a wasted trip. Still waiting for a new appointment . Communication needs to be improved i.e a letter needs to be sent out and explanation of what will happen on the day . The staff who saw me were all extremely pleasant and helpful on the day .
Phlebotomy Appointments
Phlebotomy
May 13, 2024
I have been on hold for 1hr 10 mins on my mobile phone Caller 16 to finally get to 1 to have a message say unable to take call . Terrible ! This needs sorting immediately. And why not have a call back service instead of leaving people waiting so long . Surely This should be standard procedure now for all nhs services .
Excellent.
Outpatients
December 7, 2023
From the consultant to the receptionist to the pharmacy staff - approachable, professional and efficient . Really exceeded my expectations.
brilliant
November 13, 2023
staff helpful , had lots of support in past.
Medical secretaries very good
Medical secretaries very good