Grove House Surgery Healthwatch Kirklees

Proactive and friendly

May 10, 2023

The staff are always polite and do their best to always get you an appointment as well as follow up calls to arrange blood tests etc.. The doctors are very helpful and go above and beyond to listen to problems and help with treatments. I can't recommend this practice highly enough.

S.Thorne

Reply from Grove House Surgery

Thank you for taking the time to provide such positive feedback. The team always try their very best to deliver a high quality service to our patients and it is good to hear that in your experience this has always been the case.

Brilliant care

March 2, 2023

Really easy to get an appointment, I don't have to ring at 8am to get an appointment I can call any time of day and arrange an appointment and it's usually the next day or the day after. The staff are lovely and give brilliant care.

Anonymous

Seems very behind

March 9, 2022

Compared to my old GP surgery I am not convinced they are very good. There I could request everything over the phone and get consultations over the phone too. Here it seems very behind. You can't get prescriptions ordered to be delivered.

Anonymous

Reply from Grove House Surgery

Thank you for providing your feedback without which we cannot improve our service to you.

I would be very interested in hearing more about your issues as I am sure they are easily resolvable. Could I ask that when your next in the surgery that you ask to see the Practice Manager or alternatively if you would rather me telephone you please call the surgery requesting a callback from the Practice Manager. Please quote Healthwatch as a reference along with your telephone number and a preferred date and time and I will call you back.

Regards

Dawn Beadle
Practice Manager

Appointments

March 9, 2022

I don't need to come often but when I have been it has been ok. I am never in a rush to get an appointment and waited for this one 4-5 days as I was in no rush as it was nothing major. I prefer to speak to someone in person and be seen face to face.

Anonymous

Reply from Grove House Surgery

I would like to thank you for your positive feedback; it is always welcomed.

Mixed experience with appointments

March 9, 2022

I have had a mixed experience with appointments when I have had to speak to the receptionist as it can be difficult. Women's health care at the well woman clinic can be upsetting as the approach from some of the staff is not always empathic and this makes me reluctant to go. There seems an element of body shaming, I felt this a while ago but I am seeing the doctor today and they are nice so I won't have that problem today.

Anonymous

Reply from Grove House Surgery

I would like to thank you for your feedback and apologise for your experience to date. We always strive to deliver high quality care and on the occasions you mention it appears that this hasn’t happened. I would very much like to discuss your experience with you in an effort to see how we can improve our service. Please give the surgery a call and either leave your number or ask to speak to the Practice Manager.

Regards

Dawn Beadle
Practice Manager

Generally happy

March 9, 2022

I don't really have an problems getting appointments, sometimes I do have to wait a while for them to answer the phone but you have to just pick your time as they are busy. I am generally happy with the doctors and admin staff but it would be easier if they did more things online and if I could book my regular appointments this way would help.

Anonymous

Reply from Grove House Surgery

Thank you for your response. Positive feedback is always welcomed.

Appointments

March 9, 2022

Sometimes when I call in I can't get an appointment. I am told to ring back at 8.30 am and when I do I can't get an appointment. I like to come and see a doctor face to face but it is really hard to get an appointment.

Anonymous

Reply from Grove House Surgery

I thank you for your feedback without which we cannot improve.

I would welcome the opportunity to discuss the details of your comments with you.

Please give the surgery a call or alternatively when your next in practice ask to speak to the practice manager.

Regards

Dawn Beadle
Practice Manager

Hard to get hold of on telephone

March 9, 2022

Trying to get hold of them on telephone is hard. I don't go online and prefer to use the phone. It took me a week to get the last appointment. The staff are helpful and the doctors listen to me and send me for tests if I need them.

Anonymous

Reply from Grove House Surgery

Thank you for your valued feedback without which we cannot improve our service to you.

We have recently installed a new telephone system which should make it easier for patients to get through.

I am happy to discuss your issues in more detail if you wish. Just call the surgery and ask to speak to the practice manager.

Regards

Dawn Beadle
Practice Manager

Takes time to get through

March 9, 2022

I don't come often but I have to ring up on a morning and it does take time to get through. If I tell them what the issue is they will often push the appointment through for me to be seen. They seem to be good at seeing children. I have in the past seen a health visitor here and she was very good. I don't like the online service and I think you have to go to the surgery to get the information to set it up. I don't mind calling to get an appointment , but I know some of my family have struggled when they try to get appointments.

Anonymous

Recently very poor

March 9, 2022

Recently I have had a very poor experience personally, but other family members have had a better one.

Anonymous

Reply from Grove House Surgery

Thank you for your feedback without which we cannot improve. I would really like to understand your recent experience and would welcome the opportunity to discuss it with you.

Please call the surgery or alternatively when you are next in the surgery ask to speak to the practice manager.

Dawn Beadle
Practice Manager

Grove House Surgery