Huddersfield Royal Infirmary (HRI)

Contact

01484 342000

Acre Street
Lindley
Huddersfield
West Yorkshire
HD3 3EA

Location

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Reviews (179)

quick and efficient care in A&E

November 27, 2024
I was triaged on arrival and I was very impressed with how quickly and efficiently I was seen. All aspects of patient care seem to be well-managed by the friendly and professional staff.
After being seen by the consultant I had a little wait for xrays and there was a slight delay waiting for the pharmacy to get me my painkillers before I could be discharged but overall I was very impressed with how well the staff in A&E coped with the pressure of a busy waiting room.
A couple of days after my discharge, I received a letter from the hospital which said the consulted had re-reviewed my x-rays. It stated that the images weren't 100% clear and he had made an appointment for me to repeat them so there was no ambiguity with my diagnosis and treatment, which I was very impressed with. Given that I had already been discharged and getting on with my recovery they could have easily dismissed my case. It gives me confidence in the staff and the efficient system that they have cared to follow up.
Anonymous

Reply from Huddersfield Royal Infirmary (HRI)

Thank you very much for sharing your feedback. The team in the A&E department will be delighted to hear that you felt your care was well managed, and that you found them to be friendly and professional, especially when the department was busy.
I am so pleased that your experience has given you confidence in both the staff and the service. We recognise the importance of building trusting relationships with patients and carers, so hearing that you felt this way is super. I hope you are now recovering well, and thank you once again for taking the time to share your feedback.


Provider responded

Brilliant staff, a place to be proud of

Accident and emergency services
November 9, 2024
If you have the misfortune to need A&E, you want it to be the new A&E department at HRI.
Everywhere looks fresh and clean, and every member of staff was friendly, kind, caring and helpful.
That's what you'd expect of healthcare professionals? Yes but unfortunately not always what you experience.
However everyone I came into contact with during my visit treated me so well, explaining what was happening, listening to me and taking their time with me. A real human experience. Thank you.
R

Reply from Huddersfield Royal Infirmary (HRI)

Thank you very much for sharing your feedback, following your visit to the A&E department at Huddersfield Royal Infirmary.
The team will be delighted to hear that you found them friendly, caring and helpful.
I am so pleased that you felt your experience was a "real human experience", as I know the whole team are committed to providing person centred care which recognises each person as a human, not just "a patient".
I do hope you are feeling better now, and thank you again for taking the time to share your feedback.


Provider responded

very good

Ophthalmology
November 1, 2024
macular service 5 star
Anonymous

Reply from Huddersfield Royal Infirmary (HRI)

It is great to hear that you found the Macular service at Huddersfield Royal Infirmary to be very good, and 5 star.
The team will be so pleased to read that their efforts led to such a positive experience for you.
Thank you for taking the time to share your review.
Best wishes
Vicki


Provider responded

NHS Very good

November 1, 2024
it seems to be very good and it is very much appreciated
Anonymous

Reply from Huddersfield Royal Infirmary (HRI)

Thank you very much for taking the time to leave such lovely feedback. The team at Huddersfield Royal Infirmary will be delighted to hear that their efforts are appreciated.
Best wishes
Vicki


Provider responded

NHS is excellent

Accident and emergency services
October 24, 2024
Spent 12 hours in majors . NHS is excellent
Anonymous

Reply from Huddersfield Royal Infirmary (HRI)

Thank you very much for sharing your positive experience at Huddersfield Royal Infirmary.

I do hope that after your visit you are recovering well.

Best wishes
Vicki


Provider responded

Audiology - HRI

October 24, 2024
Acre Street Audiology - very efficient , minimum wait time
Anonymous

Reply from Huddersfield Royal Infirmary (HRI)

Thank you very much for your taking the time to leave great feedback for the team in Audiology at Huddersfield Royal Infirmary.

I have shared your feedback with the team, who are delighted that your experience was good, noting the short waiting time and an efficient appointment.

Best wishes
Vicki


Provider responded

Excellent

October 24, 2024
Excellent HRI
Anonymous

Reply from Huddersfield Royal Infirmary (HRI)

Thank you very much for your feedback.
Kind regards
Vicki


Provider responded

Acre Mills - Eye clinic

October 24, 2024
Macular clinic - i have failing eyesight , given eye drops- photo but no questions asked of me and problems . i feel distant from the health service
Anonymous

Reply from Huddersfield Royal Infirmary (HRI)

I am very sorry to hear that following your visit to the eye clinic you felt distanced from the health service.
Communicating with patients, understanding what matters most to them and involving them in their care is very important, and I am sorry that you did not experience this on your visit to the eye clinic.
I have shared your feedback with the team from eye clinic, who are keen to make sure that your experience is not repeated.
Thank you for taking the time to share your feedback, and helping the team to understand where we can make improvements.
Best wishes
Vicki


Provider responded

A+E

October 24, 2024
poor service at A+E
Anonymous

Reply from Huddersfield Royal Infirmary (HRI)

I am very sorry to hear that you received a poor service when visiting the A&E department in Huddersfield.
We are committed to providing both the best experience and care possible. I am sorry that on this occasion we did not achieve this.
Feedback helps our teams to know where and how we can make improvements, therefore if you would like to provide any further detail to help us to improve please consider making contact with our Patient Advice and Liaison Service on Tel. 01484 343800
Many thanks
Vicki


Provider responded

cardiology department

October 24, 2024
The cardiology department never get in touch with an appointment which i should have regularly
Anonymous

Reply from Huddersfield Royal Infirmary (HRI)

I am sorry to hear that you are not receiving appointments for cardiology services which you are expecting.
Unfortunately I am unable to see any individual details to look into this further, and identify the issue.
Please could you contact the Patient Advice and Liaison Service who will be able to look into this for you? The contact number is 01484 343800
Kind regards
Vicki


Provider responded