Huddersfield Royal Infirmary (HRI)

No improvements to be made! The services on ward 7 - Greenlea have been very good. I come here for results once a fortnight and it's pretty good and not much waiting time.

I've been coming to the chemotherapy ward for the past 10 years. Everything is great! I get an injection here once a month. I've only got positive things to say. I come to the chemotherapy ward and they are all very helpful and polite.

I've been coming here for the past 3 years, to Ward 3, every fortnight. I can't speak highly enough of the staff. And on hematology. No complaints whatsoever.

My mum was referred here from her GP, to floor 1. An ambulance brought her in. The nurses are polite.

I was referred from Calderdale Hospital for extra blood tests. It's my first time here, they asked me to come in the morning, without a set appointment time. And I got the results now, so it was all very quick. I'm really pleased with that.

Everything was explained to me well at my appointment.

I've been experiencing pains in my arms for the past few months. I've been twice to A&E and I've seen the same consultant both times. Each time they've sent me away and asked me to go back to my GP for a referral to see a specialist. When I went to see the GP before he just gave me ibuprofen and that didn't really touch the pain.

Why can't a specialist deal with it here? And give me pain relief? There should be more information here. I've got an appointment with a specialist through the GP that I'm waiting for now.

I always feel that the outpatient department at HRI is very well organised from getting appointment letters out to you, and informing you of any unforeseen changes the department itself the waiting area is always calm and the staff are pleasant and helpful.
I have never waited longer than 5 minutes for an appointment here. Always lots of parking too which is great.

I stayed on ward 17 earlier in the year. I felt I was treated so badly by the staff and with so little respect I discharged myself and have since put in a formal complaint.

every one I saw was friendly and caring and put me at ease and reassured me.

The appointment felt rushed and there was not much time to discuss in detail my complex health.