Medequip Assistive Technology

Contact

01484728970

Unit 4 Armytage Road
Brighouse
West Yorkshire
HD6 1QF

Location

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Reviews (118)

Service was exceptional

May 18, 2022
When my partner died they were so considerate when taking away un required furniture and equipment. Recently I have had a hip operation and the service was exceptional in dealing efficiently and reliably from order and delivery and the lads were so considerate, helpful and understanding when putting in additional equipment. A massive thank you for being so organised that it went so smoothly and I had no worries, so thank you for being so friendly and helpful.
Anonymous

Reply from Medequip Assistive Technology

We are sorry to hear about your loss. Thank you for taking the time to give the team here such positive feedback. We appreciate this even more under those circumstances and also that you have recently had an operation. I hope you have a quick recovery and the operation is a success.


Provider responded

Staff are amazing and friendly

May 18, 2022
Well what can I say about Medequip, but brilliant , I have dealt with them for 13 years and never had a problem. The staff are amazing amazing and friendly
Anonymous

Reply from Medequip Assistive Technology

Thank you for that amazing feedback. I am so happy that a service user for such a long time has still taken the time to post feedback such as this. It is very appreciated by Medeqip and the team of people that carry out the work. We hope to continue to provide yourself and others such a high level of service in the future. Thank you.


Provider responded

Happy with the equipment and service

May 18, 2022
I was in hospital with a broken leg and used them to get various equipment such as a trolley and foot rest. All the equipment had been delivered when i got home from hospital and when I didn't need it anymore i got the number from the sticker that was on the equipment and they collected it. It took about a week to collect but that was ok
Anonymous

Reply from Medequip Assistive Technology

Thank you for the feedback. We are very happy that the equipment provided in partnership with the NHS was exactly what you needed at that time. Our collections are booked within a set time window, i am glad this collection time was not too much of an inconvenience. Thank you for the feedback.


Provider responded

Excellent service

May 18, 2022
Had a wet room fitted through Kirklees Council adaptions. The bathroom builders team organised with the adaptions team to have a commode for a few days whilst the floor dried and the wet room was built up. Excellent service . When finished with equipment it was collected at a convenient time for ourselves.
Anonymous

Reply from Medequip Assistive Technology

I am very pleased that we were able to give the support and help you within that time. I am happy that all deliveries and collections were done within the time frame that was best for you.


Provider responded

Miserable driver on arrival and late delivery

February 16, 2022
The late arrival of equipment leading to my dads late discharge From hospital . He died 4 days after coming home . We then had to have an extender delivered as he was a tall man , this was not possible as by the time that arrived my dad couldn’t be got out of bed at all so had to be in that small bed with his feet touching the bottom until he sadly passed away . There should have been a risk assessment before he came home my mum had no one visit the house prior to this.
. The equipment that did get delivered smelt really bad of smoke for cigarettes . This leading to the house been left with a bad smell . After my father passing was told we had to wait another 3 working days for collection !!!
It took 4 !!!!!
This leading to more heartache and anguish for my mum !!!!
Jane Barron

Reply from Medequip Assistive Technology

Thankyou for taking the time to leave your review and please accept our sincere condolences on the loss of you Dad. I am sorry to hear you had a bad experience with the service and if you would like to contact me directly ( mark.rance@medequip-uk.com ) I can look into this further for you


Provider responded

friendly and flexible service

February 10, 2022
I was due to have a rail for the top of my stairs and a grab rail for the bath fitted but had to go into hospital so it was delayed.when i rang them to arrange delivery it was delivered the next day . The service was flexible and the staff are all friendly and let me know when it was going to arrive and they cleaned up after they fitted them .
i have also had a grab rail fitted outside which is really useful and would like one fitting for the other side of the steps .
Anonymous

Reply from Medequip Assistive Technology

Thankyou for your review, its always great to hear how much the equipment and service can help


Provider responded

Helpful

February 10, 2022
over the years we have used the service often . The staff are friendly and helpful . They take away the things that are not needed which is important as I need the floor space .
Anonymous

Reply from Medequip Assistive Technology

Thankyou for taking the time to leave this review :)


Provider responded

Provided all the equipment needed

February 1, 2022
Supplied all the equipment needed for me to be able to recover and rehabilitate from double ruptured knee quad surgery at home. Efficient service, delivery and collection when promised with pleasant
polite employees both on the phone and on the ground.
Andy Gosling

Reply from Medequip Assistive Technology

Hi,
Thankyou for your review, its great to hear we could make a difficult time a little bit easier for you, and hope your recovery has gone well!


Provider responded