Medequip Assistive Technology Healthwatch Kirklees

Speedy service

July 20, 2023

I'm a carer for an elderly gentleman. I rang Medequip to ask for a replacement cushion which had split and they delivered it the next day.

Anonymous

Reply from Medequip Assistive Technology

Thankyou for your feedback. We are please the process has been a positive experience for you and hope the equipment delivered is meeting your needs. We are glad to hear that the equipment was delivered quickly.

returns

July 20, 2023

I had a pair of crutches I wanted to return but when I rang up they said they wouldn't collect them as it was just one item. A couple of months later I had a grab rail refitted and I mentioned the crutches to the guy who was doing the work, he said they wouldn't usually take them but would on this occasion for me, as he was already at the house, so that was helpful.
I have only just found out about the amnesty bin at HRI and this wasn't mentioned to me when I initially called up to ask them to take them off my hands.

Anonymous

Reply from Medequip Assistive Technology

Thankyou for your feedback. We are pleased the process and the staff involved has been a positive experience for you and hope the equipment delivered is meeting your needs. We are pleased to hear that you have now had the crutches collected.

Happy with service

July 20, 2023

Medequip fitted some outdoor grab rails for me and a couple in my bathroom too; it was quick and they have been really useful for me so happy with the service.

Anonymous

Reply from Medequip Assistive Technology

Thankyou for your feedback. We are pleased the process and the staff involved has been a positive experience for you and hope the Grab Rails fitted for you are meeting your needs.

Helpful and friendly

July 20, 2023

I had a key safe installed and was a little apprehensive about it but the guy who installed it was very friendly and spent a good long while with me showing me how it works and answering all my questions. He didn't seem to mind my questions and was happy to show me a few times how to work it so that I was sure.

Anonymous

Quick and easy

July 20, 2023

When my dad passed away all we had to do was give Medequid a call and they came out the following week to collect all his equipment.

Anonymous

Generally ok

July 20, 2023

the equipment they provide is generally ok but I've had a few toilet seats from them over a couple of years that always end up cracking. All I have to do is call up and they send me a replacement within a few days usually which is easy enough but I do feel like they could be better quality. Other than that have been happy with everything.

Anonymous

Really good

July 20, 2023

Really good customer service, they always call to let us know when there is going to be a delivery. The quality of the equipment is really good too.

Anonymous

incorrect item

July 20, 2023

I recently had a toilet seat frame delivered but it is too small for me and as soon as i saw it I said I wouldn't be able to use it. The driver said he couldn't take it back with him and if I needed something different I had to ring gateway to care to ask for it. I asked if he could send a note to the OT who had made the order (like they have in the past when something hasn't been quite right) but he said he couldn't do this. Now I'm left with a frame that I cant use and just gets in the way.

Anonymous

No issues

July 20, 2023

Happy with service and never had any issues

Anonymous

staff who delivered were friendly

July 20, 2023

I had a raised seat delivered via occupational health. I didn't need it so rang up medequip to ask them to collect it , it hadn't been unwrapped. They said to 'throw it away' because they don't collect them back. I think this is a waste of money, especially as they come around here regularly to several people who are disabled. I passed it on to a charity shop. Medequip didn't even suggest I do that

Anonymous

Medequip Assistive Technology