Medequip Assistive Technology

Contact

01484728970

Unit 4 Armytage Road
Brighouse
West Yorkshire
HD6 1QF

Location

Leave your Feedback


Reviews (117)

Happy with everything

September 20, 2023
I use the community-based OT service, who help order the equipment for me. I requested an item and then it's delivered in a couple of weeks. I've had a raised chair, blocks to raise the bed and settee and hand rails.

I'm happy with everything, they are timely and proficient. They ring to say they are coming in a certain time slot, so I know when to expect them.
Anonymous

Reply from Medequip Assistive Technology

Thankyou for your feedback. We are please the process has been a positive experience for you and hope the equipment delivered is meeting your needs.


Provider responded

Medequip staff are all amazing

September 20, 2023
I've seen many different Medequip staff and they are all amazing! The OT calls Medequip to order and then 3-4 working days later the item comes.

Delivery is amazing, I had bed rail fittings, it wasn't right first time, but they came back again and fitted them again so it worked.

Only thing that can be improved is if the delivery people had shoe covers they could wear please. Sometimes I've mopped the floor and then it's walked all over.
Anonymous

Reply from Medequip Assistive Technology

Thankyou for the positive feedback. We are pleased to hear that process has been easy for you. We hope that the equipment delivered will meet you requirements. All our drivers are supplied with shoe covers and when requested should put them on. I will pass this feedback onto the drivers to remind them to wear shoe covers when requested.


Provider responded

Nothing needs improving

September 20, 2023
I have had a few pieces of equipment from Medequip. A bath lift and toilet frame, etc. We see the Occupational Therapist first and they order the equipment for me. It took around 7 days from ordering it, for it to arrive.
Anonymous

Reply from Medequip Assistive Technology

Thankyou for the positive feedback. We are pleased to hear that process has been easy for you. We hope that the equipment delivered will meet you requirements.


Provider responded

Fantastic on the phone and helpful

September 20, 2023
I have used Medequip a few times. I've had a mattress, bed lever, commode and hand rails. All staff are really pleasant. They are fantastic on the phone and really helpful. They are so good, I can't think of anything to make it better.

I rang them to collect this equipment and it took 2 weeks for them to come and collect it.
Anonymous

Reply from Medequip Assistive Technology

Thankyou for the positive feedback. We are pleased to hear that you have had a good experience with our service. We will pass on the feedback to the team. Thankyou.


Provider responded

It's quick to arrive when you order

September 20, 2023
The items are quick to arrive after you order. I ordered a commode on Thursday and it was delivered on Tuesday.

My daughter rings for me to organise equipment. Next I'm needing hand rails putting upstairs, so we will ask for Medequip equipment again.
Anonymous

Reply from Medequip Assistive Technology

Thankyou for the positive feedback. We are pleased to hear that process has been easy for you and met your expectation. We hope that the equipment delivered will meet you requirements.


Provider responded

Could be delivered quicker

September 20, 2023
I've had a commode, toilet frame and I'm waiting for an outside hand rail to be fitted.

I've had to wait a few weeks for delivery, it could be quicker.
Anonymous

Reply from Medequip Assistive Technology

Thankyou for the feedback. We are sorry to hear that the delivery speed did not meet your expectations. We have recently recruited 3 more drivers who are undergoing training and will be able to deliver equipment to the community soon.


Provider responded

Somebody hasn’t ticked a box

September 12, 2023
Waiting in for a chair for my terminally ill father and I was told his chair couldn’t be delivered because nobody had ticked a box saying it was a two man job.
When I offered to be the second man to get the chair in the property I was told ‘Health and Safety’ says no
Anonymous

Reply from Medequip Assistive Technology

We are sorry to hear you have not had a good experience with our service. Unfortunately we are contracted by Kirklees, working with the NHS, and can only deliver what has been ordered by the Occupational Therapists. If they have forgotten to order some equipment then we have to wait for them to do this as we are not qualified to prescribe equipment. We cannot have members of the public helping the drivers with large and heavy delivers as they would not be covered by our insurance if anything was to happen to them during the installation of the equipment. We hope that if you require us in the future that you experience is better.


Provider responded

efficient service

August 18, 2023
As the manager of a care home I find medequip a really efficient service to work with. We have built a good relationship with them and we are able to call and ask for advice and they are able to support with any issues with equipment quickly. Deliveries and collections are easy to book and always on time.
Anonymous

Reply from Medequip Assistive Technology

Thankyou for the positive feedback. We are pleased to hear that process is working well for you and hope that this continues in the future. We hope that the equipment supplied meets the needs of you residents.


Provider responded

Great

August 18, 2023
First time using the service but it's been great so far, they sent me a text this morning to let me know what time delivery would be and he arrived on time. He installed some internal and external hand rails for us and even cleaned up the dust afterwards.
Anonymous

Reply from Medequip Assistive Technology

Thankyou for the positive feedback. We are pleased to hear that process has been easy for you. We hope that the equipment delivered will meet you requirements and we are pleased to hear the positive feedback for the Driver who attended your home.


Provider responded

Good

August 18, 2023
The walking frame and aids I have from them have been very good and had no issues. I rang yesterday to arrange a collection as i no longer need them and I was told they could collect the next day which i though was good, although i was told to expect the driver between 9am-12pm and he hadn't arrived and I had to call the office to check he was still coming but they assured me he was in the area and he arrived shortly after.
Anonymous

Reply from Medequip Assistive Technology

Thankyou for the feedback. We are pleased to hear that process has been easy for you. We hope that the equipment delivered will meet you requirements. We have recently employed 3 more drivers who are currently training. Once they have completed we will be able to ensure we arrive on time.


Provider responded